As you explore the web, sometimes you may experience a page that isn’t loading correctly. In many cases, these issues are caused by cookie conflicts.
Please note that some sites may not work properly for you if you have cookies disabled. But rest assured, cookies do not pose any security risk to your computer and are a common part of the web experience on many websites.
When you come across a page that isn’t loading, here are a few things you can try to address this type of issue:
- Try to access another unrelated website (like Google.com) to make sure your connection is working.
- Next, try refreshing the page. Sometimes the second time’s the charm.
- If that fails, try clearing your browser’s cookies and cached pages. This will often resolve whatever behind the scenes conflict is affecting your ability to load the page. For instructions on how to do this, see below.
- If that still doesn’t resolve the issue, you still have some options to find a resolution:
- Try another browser if you have one installed (e.g. Firefox or Safari)
- Restart your computer (although this is rarely required).
- Contact us by phone or email for support.
Cookie Removal Instructions
Most major web browsers offer relatively painless ways to clear out the cookies and cached page files you've collected as you’ve traveled around the web. To do this, you will want to look at menus like ‘Settings’ or ‘Tools’ for items like ‘Browsing History’ or ‘Clear Browsing Data’.
Of course, every browser is different. And the location of these controls tends to move with subsequent versions and updates. So instead of providing comprehensive instructions here—which would quickly become obsolete—we will share the links to each major browser’s own documentation page.